Important Note: eTokio has again
improved the efficiency in
your office. We believe you will appreciate the significant changes
within the download process. If you have never used download or if
you have not successfully downloaded policy data since December 12th, 2001
you MUST reinstall the software on each machine used in the download
process before using the
service. Instructions are found below. Please notify Customer Service by Feedback,
email, or call 626.568.7698 with any problems you encounter
while completing this process.
Step 1 Register
If you have registered and received confirmation from
Customer Service proceed to Step 2. If you
have registered, but did not receive confirmation after one business day,
please email, call or contact
Customer Service with our Feedback
Step 2 (Software Installation)
Important Note: Complete this process prior to attempting
the initial download.
Select the option "Run this program from its
current location" then click "Continue" to begin the
TransFlunet Web AL3 installation process.
From the “Welcome”
window, click "Next"
Select the destination folder for the
Transfluent AL3 software. If
you select “Next” without selecting another folder, the software will
be installed in C:\Transfluent\Agencylink (recommended).
Select your agency management system type from the
In the area labeled "Insurance Company File
Extension" type "AL3"
Agency System Import Directory: If you
selected the correct Agency Management System, the installation
program will find and verify the directory used to store and process
all download data. If no directory is shown, you may have
selected the incorrect system or TransFluent may recognize your system
under a different name. If no directory is recognized during the
software installation process please call customer service for
Step 3 (Agency
Logon to eTokio.
In the Online Services menu from the main page click
On the new page, created automatically by the
Browser, click " Download Now" (you may close this page at
Enter your User ID and Password (case
sensitive). Note: Security requires the system to prompt a password
change during the initial logon and every 60 days
thereafter. For more information on passwords, visit our FAQ
You may now download all files available or
process one file at a time to your agency management system. The
counter on the page shows how many files are available (See Note
below). If the count is more than 5 we suggest you download one
file at a time.
When the download process is complete the message
"Download Completed – Archive Successful" will be displayed.
When all files have been received, the
message "You have No Data Available" will be displayed.
Note: MyAgency creates a download file executed
daily except for holidays and weekends. We strongly
recommend you complete this process each workday. When you
download data for multiple
days, it may be appended to the same file. Please
contact your agency management vendor for assistance and further
instructions regarding this process.
Customer Service 626.568.7698